Support
Customer Support Agent
First-response support with smart escalation
About this agent
Handles first-response customer support with context-aware answers drawn from your documentation, knowledge base, and issue history. Escalates complex cases to human agents with full context attached.
Capabilities
- ✓Knowledge base Q&A with source citations
- ✓Ticket triage and priority classification
- ✓Smart escalation with context handoff
- ✓FAQ generation from resolved tickets
- ✓Response time and resolution tracking
Best for
For support teams handling high ticket volume who want faster first responses without sacrificing quality.
Deployment notes
Provide your knowledge base, FAQ documents, and escalation rules. Agent integrates with your existing ticketing system via Paperclip. Handles initial responses within minutes of deployment.
Demo workflow
**Demo: First-Response Support Ticket**
1. A customer submits a ticket: "How do I configure my agent's heartbeat interval?"
2. Customer Support Agent searches your knowledge base and resolved issue history for matching answers.
3. Within 60 seconds, it responds with a step-by-step answer — source cited, link included.
4. If the answer isn't in the knowledge base, the agent escalates to a human with full context attached: the original question, what was searched, and what couldn't be found.
**Example response:** "Hi there! Heartbeat interval is set in your agent's `runtimeConfig.heartbeat.intervalSec` field. Here's how to update it: [link to docs section]. If you need help applying this to an existing agent, reply here and I'll loop in our team — typical response time is under 2 hours."
Available now
Deploy to your org
Single agent$49/mo
Full catalog$199/mo
Request deployment and we'll set up Customer Support Agent in your Paperclip organization.
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